Terms of Service

Zebrahost Terms of Service (TOS)

Effective Date: Tuesday, September 16, 2025

These Terms of Service ("Terms") govern the use of managed IT, cybersecurity and internet hosting services (collectively, the "Services") provided by Zebrahost LLC ("Zebrahost") to its clients ("Client"). By purchasing, accessing or using any Services, Client agrees to be bound by these Terms, as well as Zebrahost's Acceptable Use Policy ("AUP") and Privacy Statement, both of which are incorporated by reference.

1. Scope of Services. Zebrahost provides managed IT services, cybersecurity services, internet hosting, and related support services. Specific services and deliverables will be set forth in applicable service descriptions, proposals or addenda executed by the Client, including:

• Managed Monthly Services (e.g., server monitoring, patching, backup, etc.)
• Internet Hosting Services (provided through third-party infrastructure)
• Software Licensing & Product Sales (subject to manufacturer terms)

Zebrahost may revise or update its Services, support hours or system requirements from time to time with notice to the Client.

2. Term and Renewals. Unless otherwise stated, Services are provided under a one-year term with automatic one-year renewals, subject to an annual price adjustment equal to the greater of 5% or the 12-month percent change in the Consumer Price Index (CPI). Either party may decline renewal by providing written notice at least 30 days prior to the end of the current term.

3. Fees and Payment. Client agrees to pay all fees specified in any quote, order form or service addendum. Fees may include:

• Monthly service fees;
• Non-recurring onboarding or setup fees;
• Software licensing charges; and
• Charges for add-ons, upgrades or additional users/licenses.

Payment is due within 15 days of invoice. Zebrahost accepts ACH, credit card, PayPal or check. Late payments may result in suspension of Services, interest charges and collection costs.

4. Refunds and Cancellations. All fees are non-refundable. Services are billed in advance, and no refunds or credits are issued for partial billing periods, unused service time, downgrades, or cancellation prior to the end of the current term. Setup, onboarding, and other one-time fees are non-refundable. Third-party products and services — including software licenses, domain registrations, SSL certificates, and dedicated IP allocations — are non-refundable once provisioned. Client may cancel Services in accordance with the notice requirements in these Terms; cancellation stops future renewals but does not entitle Client to a refund of fees already paid. Zebrahost will correct genuine billing errors upon written notice from the Client. Where a service level agreement applies, any service credits issued thereunder are Client's sole and exclusive remedy for service interruptions and are applied to the Client's account rather than refunded as cash. Client agrees not to initiate credit card chargebacks for services rendered; disputed charges should be raised with Zebrahost directly. A chargeback of payment for services rendered will result in an additional charge of one hundred fifty dollars ($150) plus any costs of collection, including reasonable attorneys' fees.

5. Internet Hosting Services. Internet hosting is provided via customized third-party platforms. Zebrahost does not control Internet connectivity and cannot guarantee uninterrupted service or data integrity. Connectivity issues may result in data loss. Zebrahost will make reasonable efforts to assist in data recovery, but no guarantee is made. Client agrees to all terms required by applicable third-party vendors and license providers.

6. Licensing and Third-Party Software. Client is responsible for compliance with any third-party licensing agreements, including those from Microsoft or other software manufacturers. Licenses are non-refundable, non-transferable, and billed through the term of the license, even if Services are discontinued. Zebrahost is not responsible for vendor price increases, product changes or licensing restrictions. All software and Products are provided "as-is," without warranties by Zebrahost.

7. Acceptable Use. Client agrees not to misuse the Services. Use of Services is subject to Zebrahost's Acceptable Use Policy (AUP), which outlines prohibited conduct such as spamming, unauthorized access and use of unlicensed software. Violations may result in suspension or termination of Services.

8. Confidentiality and Data Access. Zebrahost will use commercially reasonable efforts to safeguard Client data and confidentiality. Client grants Zebrahost access to systems and premises as needed to provide Services. Client is responsible for notifying Zebrahost of terminated users and maintaining cybersecurity hygiene. Zebrahost does not guarantee data confidentiality during remote access and strongly recommends cyber insurance.

9. Support Availability. Support terms (including remote and on-site support availability, after-hours rates and holiday rates) will be set forth in applicable service descriptions or addenda.

10. LIMITATION OF LIABILITY. ZEBRAHOST SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, PROFITS OR SYSTEM ACCESS. ZEBRAHOST'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE SIX MONTHS PRECEDING THE INCIDENT. ZEBRAHOST IS NOT RESPONSIBLE FOR OUTAGES CAUSED BY THIRD-PARTY PROVIDERS OR CLIENT ACTIONS.

11. Zebrahost provides no warranties beyond what is expressly stated in these Terms. Zebrahost technicians are qualified to perform the Services, and Client must notify Zebrahost of any service-related issue within 30 days of such issue. Zebrahost makes no warranties regarding outcomes, cost savings, or uninterrupted availability of services.

12. Either party may terminate Services for material breach with 30 days' written notice and an opportunity to cure. Zebrahost may suspend or terminate Services for nonpayment with 15 days' notice. If Client terminates early without cause, Client will be responsible for:

• Remaining fees due through the end of the current term;
• Any third-party vendor termination costs; and
• Early termination fee (if applicable).

13. Use of Services is governed by Zebrahost's Privacy Statement, which describes how data is collected, used and disclosed. Client acknowledges that data may be used to investigate AUP violations, billing issues or security incidents.

14. Governing Law and Dispute Resolution. These Terms shall be governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved in the state or federal courts located in Virginia.

15. Zebrahost may update these Terms, the AUP or Privacy Statement at any time. Continued use of Services after an update constitutes acceptance of the revised terms. Material changes will be communicated via email or posted notice.

16. Questions regarding these Terms should be directed to:
Email: [email protected]
Mailing Address: 319 Cawdor Xing, Chesapeake, VA 23322

By using or purchasing any Services from Zebrahost, the Client agrees to be bound by these Terms of Service, the Acceptable Use Policy, and the Privacy Statement.